Reference

Terms and Conditions That Govern Your Account

These terms set out the rules that apply when you open an account at betoffice and use any part of the platform — the lobby, wallet, sportsbook, or…

Applies to all account activityJurisdiction: India (where permitted)Covers wallet, lobby and sportsbookUPI, Paytm, PhonePe governed hereContact us if you have any questions
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betoffice Terms and Conditions That Govern Your Account
TERMS QUERIES AND CONTACT

How to Reach Us About These Terms

Email Support Write to our compliance team at [email protected]. We respond within 24 hours on working days. Quote your account ID so we can locate your record and give you a precise answer about how any clause applies to you.
Live Chat Open the chat widget from any page on betoffice.buzz. Agents are available daily between 09:00 and 23:00 IST and can walk you through any clause, account restriction, or wallet query in plain language.
Help Centre Our Help Centre at betoffice.buzz/help holds the full version of every policy document, including past revisions. Search by keyword or browse by category to find the clause that applies to your situation.
HOW WE UPHOLD THESE TERMS

Account Security, Data and Your Rights

Every part of how we operate your account — from data storage to access controls — is shaped by these terms.

Data Handling

We collect only the data needed to operate your account: name, contact details, and transaction history. That data is stored on encrypted servers and never sold to third parties. You may request a copy at any time by writing to us at [email protected].

Cookie Policy

We use session cookies to keep you signed in and analytics cookies to understand how sections of the lobby are used. You can adjust cookie settings from the footer of any page; opting out of analytics cookies does not affect account function.

Account Security

Your account is protected by password hashing and two-factor authentication options. We will never ask for your password by email or chat. If you suspect unauthorised access, lock your account immediately from the security tab in settings.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Once the retention window passes, personal data is deleted or anonymised. You may request early deletion if your account is closed.

Right to Request Changes

Under applicable Indian data-protection rules, you may ask us to correct inaccurate data, restrict how we process it, or delete it entirely. Send your request to [email protected] with your account ID and we will respond within seven working days.

Dispute Resolution

If you disagree with a decision we have made about your account or a transaction, raise a formal dispute through our Help Centre. We will acknowledge within 48 hours and aim to resolve within 10 working days, keeping you updated at each stage.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts in India. If your question is not here, the live chat team can help during operating hours.

These terms take effect the moment you complete account registration and accept them at sign-up. They continue to apply for as long as your account remains open, including during any suspension or review period we initiate.

We will email you at the address on your account and post the updated version on this page with a change date. If you continue using the platform after that date, you are considered to have accepted the new version.

Generally yes, unless the dispute involves a suspected security breach or a compliance hold that requires us to restrict access. We will tell you by email if any restriction is applied and explain what you need to do to lift it.

Yes. All wallet activity — including deposits made through UPI, Paytm, and PhonePe — falls within the Payments clause of these terms. The same rules around transaction limits, reversals, and verification apply regardless of the payment rail you choose.

Email [email protected] with the subject line 'Data Request' and include your account ID. We will compile and send your data within seven working days in a commonly readable format.

We may close an account for breach of these terms, fraudulent activity, chargebacks, or if continued operation would breach applicable local law. We will notify you by email before closure except where immediate action is required for security.

These terms are governed by the laws applicable in the jurisdiction where your account is registered. Access to betoffice depends on local law and is available where local law permits. Disputes are subject to the jurisdiction stated in the full terms document.

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